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CreateChildTicket

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Add this to /opt/rt3/local/html/Callbacks/SA/Ticket/Display.html/BeforeShowHistory and it will create ugly button to create a child ticke in another queue

<FORM ACTION="<% $RT::WebPath %>/Ticket/Create.html" NAME="CreateTicketInQueue">
  <input type="submit" value="Create child request in">
  <& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0, ShowAllQueues => 0 &>
  <input type="hidden" name="new-MemberOf" value="<%$Ticket->Id%>">
  <input type="hidden" name="Subject" value="Child of: <%$Ticket->Subject%>">
</FORM>

<%INIT>
</%INIT>

<%ARGS>
$Ticket => undef
$Verbose =>  0
$Default => 0
</%ARGS>

I improved this a bit. Put into /usr/local/share/request-tracker3.6/html/Callbacks/LOCAL/Ticket/Elements/ShowTransaction

% if ($Transaction->Type =~ /^(Create|Correspond|Comment)$/) {

<form action="<% $RT::WebPath %>/Ticket/Create.html"
     name="CreateTicketInQueue">

<script type="text/javascript">
 function setrelationship (select) {
   var wert = select.options[select.options.selectedIndex].value;
   select.form.elements["new-MemberOf"].value = "";
   select.form.elements["new-DependsOn"].value = "";
   select.form.elements["new-RefersTo"].value = "";
   select.form.elements["MemberOf-new"].value = "";
   select.form.elements["DependsOn-new"].value = "";
   select.form.elements["RefersTo-new"].value = "";

   select.form.elements[wert].value = "<%$Ticket->Id%>";
 }
</script>


<input type="hidden" name="new-MemberOf" value="">
<input type="hidden" name="new-DependsOn" value="">
<input type="hidden" name="new-RefersTo" value="">
<input type="hidden" name="MemberOf-new" value="">
<input type="hidden" name="DependsOn-new" value="<%$Ticket->Id%>">
<input type="hidden" name="RefersTo-new" value="">

<p align="right">
Create new
<select name="how-depends" onchange="setrelationship(this)">
<option value="new-DependsOn">Parent (dependent)</option>
<option selected value="DependsOn-new">Child (dependent)</option>
<option value="MemberOf-new">Parent (independent)</option>
<option value="new-MemberOf">Child (independent)</option>
<option value="new-RefersTo">Refers to</option>
<option value="RefersTo-new">Refered to by</option>
</select>

<input type="submit" value="Ticket"> in
<& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0, ShowAllQueues => 0 &>
</p>
</form>


% }

<%ARGS>
$Ticket => undef
$Transaction => undef
$Verbose => 0
$Default => 0
</%ARGS>


This doesn't work and results in the following:<br /><br />

Error during compilation of /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction:<br /> Global symbol "%if" requires explicit package name at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 197.<br /> syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 197, near "% if ("<br /> syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 205, near "elements["<br /> syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 206, near "elements["<br /> syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 207, near "elements["<br /> syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 208, near "elements["<br /> syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 209, near "elements["<br /> syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 210, near "elements["<br /> syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 212, near "elements["<br /> syntax error at /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction line 214, near "}<br /> </script>"<br /> /usr/local/rt3/local/html/Ticket/Elements/ShowTransaction has too many errors.<br /> <br /><br /> ...<br /> 193: }<br /> 194: }<br /> 195: }<br /> 196: <br /> 197: % if ($Transaction->Type =~ /^(Create|Correspond|Comment)$/) {<br /> 198: <br /> 199: <form action="<% $RT::WebPath %>/Ticket/Create.html"<br /> 200: name="CreateTicketInQueue"><br /> 201: <br /> 202: <script type="text/javascript"><br /> 203: function setrelationship (select) {<br /> 204: var wert = select.options[select.options.selectedIndex].value;<br /> 205: select.form.elements["new-MemberOf"].value = "";<br /> 206: select.form.elements["new-DependsOn"].value = "";<br /> 207: select.form.elements["new-RefersTo"].value = "";<br /> 208: select.form.elements["MemberOf-new"].value = "";<br /> 209: select.form.elements["DependsOn-new"].value = "";<br /> 210: select.form.elements["RefersTo-new"].value = "";<br /> 211: <br /> 212: select.form.elementswert.value = "<%$Ticket->Id%>";<br /> 213: }<br /> 214: </script><br /> 215: <br /> 216: <input type="hidden" name="new-MemberOf" value=""><br /> 217: <input type="hidden" name="new-DependsOn" value=""><br /> 218: <input type="hidden" name="new-RefersTo" value=""><br /><br />

... <br /> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Interp.pm:454<br /> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm:1088<br /> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm:1002<br /> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm:1197<br /> /usr/local/rt3/share/html/Ticket/Elements/ShowHistory:104<br /> /usr/local/rt3/share/html/Ticket/Display.html:65<br /> /usr/local/rt3/share/html/autohandler:291<br />


The above works for me, with Minor changes. (RT 3.6.6)

1) Copied /opt/rt3/share/html/Ticket/Elements/ShowTransaction to /opt/rt3/local/html/Ticket/Elements/ShowTransaction.

2) Pasted the code in after <%/INIT>

3) Changed the <%ARGS>...<%/ARGS> Section to this:

<%ARGS>
$Verbose => 0
$Default => 0
</%ARGS>

4) Restart Web Server

5) Now after each comment or reply we get a small form that gives the option of Creating a Child Ticket of the current ticket<br />


Quick and dirty callback that gives you a 'Split' function for splitting one ticket into another (keeping the subject, requestor etc). I put the following in html/Callbacks/WHATEVER/Ticket/Elements/Tabs/Defaults

<%init>
if ($Ticket) {
$actions->{'split-ticket'} = { title => loc('Split'),
                                        path =>   'Ticket/Create.html?Queue=1&Subject='.$Ticket->Subject.'&new-MemberOf='.$Ticket->Id.'&Requestors='.$Ticket->RequestorAddresses
};
}
</%init>
<%args>
$Ticket =>undef
$tabs => undef
$actions => undef
</%args>

That's it. Remember to restart webserver.

^^^ Doesn't seem to work as written?


Here's another improved version for RT 3.6.6. The new ticket will be opened with most fields already populated.

1) Copy /opt/rt3/share/html/Ticket/Elements/ShowTransaction to /opt/rt3/local/html/Ticket/Elements/ShowTransaction.

2) Add this code after the </%INIT> tag and restart the your web server. You may want to change the "Approval" queue name to suit your approval queue name.

% if ( $Transaction->Type =~ /^(Create|Correspond|Comment)$/ && $Ticket->QueueObj->Name !~ /^(Approval)$/) {

<form action="<% $RT::WebPath %>/Ticket/Create.html" name="CreateTicketInQueue">

<script type="text/javascript">
       function setrelationship (select) {
               var wert = select.options[select.options.selectedIndex].value;
               select.form.elements["new-MemberOf"].value = "";
               select.form.elements["new-DependsOn"].value = "";
               select.form.elements["new-RefersTo"].value = "";
               select.form.elements["MemberOf-new"].value = "";
               select.form.elements["DependsOn-new"].value = "";
               select.form.elements["RefersTo-new"].value = "";
               select.form.elements[wert].value = "<%$Ticket->Id%>";

               if (wert == "DependsOn-new") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Dep. Child of <%$Ticket->Id%>)";
               } else if (wert == "new-MemberOf") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Child of <%$Ticket->Id%>)";
               } else if (wert == "new-DependsOn") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Depends on <%$Ticket->Id%>)";
               } else if (wert == "MemberOf-new") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Parent of <%$Ticket->Id%>)";
               } else if (wert == "new-RefersTo") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Refers to <%$Ticket->Id%>)";
               } else if (wert == "RefersTo-new") {
                       select.form.elements["Subject"].value = "<%$Ticket->Subject%> (Refered to by <%$Ticket->Id%>)";
               } else {
                       select.form.elements["Subject"].value = "";
               }
       }
</script>

<input type="hidden" name="new-MemberOf" value="">
<input type="hidden" name="MemberOf-new" value="">
<input type="hidden" name="new-DependsOn" value="">
<input type="hidden" name="DependsOn-new" value="<%$Ticket->Id%>">
<input type="hidden" name="new-RefersTo" value="">
<input type="hidden" name="RefersTo-new" value="">
<input type="hidden" name="id" value="<%$desc%>">
<input type="hidden" name="CloneTicket" value="<%$Ticket->Id%>">
<input type="hidden" name="Subject" value="<%$Ticket->Subject%> (Dep. Child of <%$Ticket->Id%>)">
<input type="hidden" name="QuoteTransaction" value="<%$Transaction->Id%>">
<input type="hidden" name="Status" value="new">
<input type="hidden" name="Requestors" value="">
<input type="hidden" name="Cc" value="<%$Ticket->Requestors->MemberEmailAddressesAsString%>,<%$Ticket->Cc->MemberEmailAddressesAsString%>">

<p align="right">
Create new
<select name="how-depends" onchange="setrelationship(this)">
       <option value="DependsOn-new" selected>Child (dependent)</option>
       <option value="new-MemberOf">Child (independent)</option>
       <option value="new-DependsOn">Parent (dependent)</option>
       <option value="MemberOf-new">Parent (independent)</option>
       <option value="new-RefersTo">Refers to</option>
       <option value="RefersTo-new">Refered to by</option>
</select>

<input type="submit" value="Ticket"> in
       <& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0, ShowAllQueues => 0 &>
</p>
</form>

% }

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