Extensions
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Nota Bene 
Edit
The Best Practical website now contains a list of standard and known-maintained extensions at http://bestpractical.com/rt/extensions.html. If you know of a maintained extension that doesn't show up there, send mail to webmaster at bestpractical.com.
Introduction Edit
Here is a list of RT extensions packaged and available from CPAN or other places.
Most of these extensions are prepared with Module::Install::RTx module, which allows you to package extension easily and quickly. People who would like to package their extensions should read the module's documentation.
Help maintain this page Edit
Please sort and refactor this list; RT::Extension is a verbose but lexigraphically equivalent form of RTx. Also note, that links to a particular version of a module on search.cpan may rot when later versions are released, used a perldoc query instead.
List Edit
Asset Tracker Edit
Branded Queues Edit
Integrated into RT 3.8, read UPGRADING and etc/upgrade/3.8-branded-queues-extension.
RT 3.2-3.6: This extension allows sites to "Brand" individual queues with distinct tokens in the Subject headers of outgoing email messages.
RT::Extension::BrandedQueues by JesseVincent
Command by email Edit
RT::Extension::CommandByMail allows you to change metadata of ticket via email:
- Supported commands
- Overview
- Installation instructions
- requires patching on RTs older than 3.6, but works out of the box on modern RT
- Authors: Best Practical
- See also: Extract Custom Field Values
- Tip: strip out commands from ticket and emails sent by RT
Export search results as XLS Edit
This RT Extension allow users to download search results in Microsoft Excel binary format. This typically fix encoding problems for non-ascii chars with the standard TSV export included in RT. Extension root
External Authentication Edit
RT::Authen::ExternalAuth by MikePeachey
Allows authentication from any LDAP or DBI-supported data source. Also allows the use of a browser cookie to implement Single Sign-On with other web code using a DBI authentication backend.
For RT-3.8.x
For RT-3.6.x (unsupported)
Extract Custom Field Values Edit
Allows to extract CF values from email headers or body.
- Overview
- See also: ExtractCustomFieldValues and Command by email
Mandatory Fields Edit
This RT Extension enforces users to fill standard fields defined in RT site configuration file when creating a ticket via the web interface. RT::Extension::MandatoryFields
Mandatory requestor Edit
This RT Extension enforces users to fill the requestor when creating a ticket via the web interface. Extension root
Mandatory subject Edit
This RT Extension enforces users to fill the subject when creating a ticket via the web interface. Extension root
Notify users/groups Edit
Part of RT 3.8
Helps setup and manage scrip actions that allow you to notify particular groups of users.
See also EmailGroup
QuickCalls Edit
Quickly create tickets in specific queues with default values RT::Extension::QuickCalls by JesseVincent
Reference i-doit Objects Edit
This extension gives you the opportunity to combine an issue tracker like RT with an IT documentation tool / CMDB like i-doit. It uses i-doit's API to relate a ticket with one or more CIs / objects managed by i-doit. On i-doit's side you are able to view all tickets related to an object. This extension also supports i-doit's multi-mandator functionality.
RT::Extension::ReferenceIDoitObjects
Rights Matrix Edit
RSS Feeds Edit
Add arbitrary RSS feeds to your dashboards
Service Level Agreements (SLA) Edit
This RT Extension enables the specification and usage of SLA's (Service Level Agreements).
RT::Extension::SLA by RuslanZakirov
Shredder Edit
RTx::Shredder by RuslanZakirov
- Version 0.01_01 is the latest that supports RT-3.0.x
- RT 3.2.x is unsupported
- Versions >= 0.02 works with RT 3.4.x and greater, 3.4.1 requires patching
- Included in 3.8.x
Stall Future Ticket Edit
This RT Extension allows to automatically stall created tickets with a start time in the future. RT::Extension::StallFutureTicket
Toggle SuperUser right on/off with a link Edit
This RT Extension allow users with SuperUser right to quickly enable/disable this right with a simple link at the top of each page. This way, they can work like standard users for day to day usage and enable SuperUser right only when needed. Extension root
User details Edit
This RT Extension allows to quickly display watchers personal details on a ticket. Extension root
Watched queues Edit
This RT Extension allow to display the list of queues the user is watcher, in the user configuration tab. Extension root
Workflow Builder Edit
This RT Extension is useful for creating Approvals and Workflows.
RTx::WorkflowBuilder by Chia-liang Kao
Other Edit
- RT3StatisticsPackage
- RT3StatisticsPackageTimeWorked - Generate a report of TimeWorked for the specified number of days.
- RT-OnlineDocs - adds a "Developer Documentation" menu to the RT user interface.
- RT::Extension::BecomeUser - This extension for RT 3.6 provides an ability for super user to effectively log on any user in the system for debugging purposes
- Unofficial update for 3.8
- Unofficial update for 4.x at Dropbox or CPAN
- RT::BugTracker - Adds a UI designed for bug-tracking for developers to RT
- RT::BugTracker::Public - Adds a public, (hopefully) userfriendly bug tracking UI to RT
- RTx::Calendar - This extension for RT 3.6+ adds a calendar page, a calendar portlet and iCal feeds of all your tasks and reminers with due date.
- RTx::DDMU - drop down menu user interface for RT (RT 3.5 or later)
- RTx::EmailCompletion - This extension uses javascript to add ajax completion on almost all email input field.
- RTx::From - Makes it a bit easier to find users and their tickets.
- RT::Extension::MenubarSearches - This simple extension for RT 3.x (Tested on 3.4 and newer) adds a dropdown of a user's queues into RT's menubar. Using a tiny bit of javascript, selecting one of these queues will automatically jump to a search showing new, open and stalled tickets in that queue.
- RT::Extension::MergeUsers - adds the ability combine users to via the User Administration page
- RT::Extension::QueueWizard - QueueWizard allows for fast creation of queues by cloning a pre-existing queue
- RT::Extension::rt_cpan_org - The customizations that turn a RT into a RT for rt.cpan.org
- RT::Extension::ServiceUpdates - Message of the Day(?)
- RTx::S3Invoker - Allows one to load saved searches (global too!) via ManualSimpleSearch.
- RTx::Tags - Provides functionality to ManualSimpleSearch custom fields, and a tag cloud (via HTML::TagCloud) of values in the CF Tags.
- RT::Extension::Timeline - This extension for RT 3.6 uses Timeline http://simile.mit.edu/timeline/ to visualize RT tickets.
- Works in 3.8 with a tweak to /path/to/rt/share/html/Callbacks/Timeline/Ticket/Elements/Tabs/Default to change the tab index from 'j' to something else e.g; 't'. Otherwise, the Bulk Update tab is clobbered.
- RTx-WebCronTool - web interface for the built-in "rt-crontool" utility, allowing scheduled processes to be launched remotely.
- RT-Extension-SideBySideView - a moduled version of SideBySideTicketScreen from Stephen Turner
- RT-Extension-ShowRelations - is a Module for RT 3.6/3.8x to Display Ticket Relations as Table based on a Search
- RT-Extension-FastGroupRights - is a replacement for core GroupRights Pages with a faster Solution which not loads all available groups with their rights. It will only load the System Groups, Roles and User Defined Groups with already granted rights. Additional it offers a search Field to search for Groups to grant them rights. This is based on an Idea and Code from MIT (Stephen Turner)
- RT-Extension-QueueDeactivatedScrips - is a moduled version of Dirk Pape's HideGlobalScrips
addon for RT 3.6.x
Writing your own extensions Edit
- Homepage Components (Portlets): WritingPortlets
