The full-text search portletEdit
After the release of RT 4.0 we began investigating the migration from our 3.8.x RT installation.
Originally we had a mysql-based installation, and we included a full-text search engine based on Sphinx (see my IntegrateSphinx page on this wiki). We have grown very dependent on this feature.
We decided to switch to RT 4 and at the same time switch to Posgresql to take advantage of the built-in full-text search capabilities. Our users were very used to the custom portlet we wrote for Sphinx, so when the first testers began to try the new RT 4 system they were disappointed to have to rely on the confusing "simple search" page, and to have to add "fulltext:" every time.
So I thought "why not write a portlet again", and since I was on the task I decided to add the possibility to search by queue, requestor, owner. This way we will not have to use the "simple search" page again for... simple searches :-)
So here it is, for those who want to have a usable alternative to the "simple search" page and yet don't want to always use the advanced search.
Paste the content of the following box into a file. I called it FTSearch.
You have to put it in:
Once the file is ready, you have to edit your RT_SiteConfig.pm file and modify (or add) the line that sets the HomepageComponents variable. If you don't have it, copy it from RT_Config.pm.
Add FTSearch to the list of components and save the file. Then clean the mason cache and restart your web server. In our case, the commands are:
> rm -rf /opt/rt4/var/mason_data/obj/* > svcadm restart apache22
Then, in RT, click on the "EDIT" box in the top right corner and add FTSearch to your home page.
That's all! Hope you enjoy it.