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MultipleOutgoingEmailAddresses

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Description Edit

This is Template part that allow use multiple outgoing email addresses for same queue

Where do you need it? Edit

For example you have support@default.com and support@second.com and wish track requests in one queue with no effect for user. You set mail relaying to support@default.com from support@second.com. Queue is working but RT uses support@default.com as outgoing address for all request. Users are confused usual. He wrote to one address and gets answer from another. With this example you can track down

{use vars qw($replyto); # define global var for this template
  # original 'To:'
  my $orig_to = $Ticket->Transactions->First->Message->First->GetHeader('To');
  $replyto = $orig_to || 'support@default.com'; # default if 'To:' was unspecified.
  return '';}From: {$replyto}
 Sender: {$replyto}
 Reply-To: {$replyto}
 
 

NOTE: Don't add any character between '}' and 'From'

See also UseActorAsSender

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