Specify Per-Queue instructions before message box Edit

For certain queues, I like to have additional messages for users, telling them exactly what information is needed.

You can create /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/BeforeMessageBox with the following contents:

% if ( $QueueObj->Name eq 'MyQueue' ) {
<b> MyQueue Specific Info Here </b>
% }

<%ARGS>
$QueueObj => undef
</%ARGS>

--Jim Perrin

See Also Edit

CustomizingWithCallbacks