Contents 1 About this manual 2 Introduction 3 Installation 4 Initial configuration and basic adminstration 5 Using web interface and RT in general 6 Advanced administration 7 Appendices 8 Glossary

About this manual Edit

In April 2003, BestPractical released a draft user manual for RT as a downloadable PDF. That manual is now part of this wiki to be updated and extended by the community.

Introduction Edit

• ManualIntroduction

Installation Edit

• ManualRequirements
• ManualInstallation

Initial configuration and basic adminstration Edit

• ManualApacheConfig
• ManualEmailConfig
• ManualBasicAdministration

Using web interface and RT in general Edit

• ManualUsingWebInterface and its subchapters:
  • ManualTicketDates
  • ManualDashboards
  • ManualSearchTickets
    • ManualSimpleSearch

Advanced administration Edit

• ManualAdministration
• ManualProblems

Appendices Edit

• ManualRights
• ManualScrips
• ManualApache
• ManualApprovals

Glossary Edit

• RTGlossary

[ Baylink is working on the UserManual again, being in the throes of a 4.0.5 installation; this will be a Work Zone for a week or so...  :-) ]